Politique d’expédition

SHIPPING POLICY

WHERE WE SHIP
We currently ship across Morocco. International shipping is not yet available.

SHIPPING RATES
- Standard shipping: 40 MAD flat rate
- Free shipping on orders over 500 MAD
- Delivery time: 3–5 business days after order confirmation

ORDER PROCESSING
Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Once your order ships, you'll receive a confirmation email with tracking details.

DELIVERY PARTNERS
We ship with trusted local carriers to ensure your order reaches you safely.

DELAYS
While we work hard to meet our delivery estimates, delays can occasionally occur due to weather, customs, or carrier issues. We'll keep you informed if your order is affected.

INCORRECT ADDRESS
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided at checkout, but we'll do our best to help you recover your package.

QUESTIONS
Contact us anytime:
- Email: oulalaproducts@gmail.com (reply within 2 business days)
- WhatsApp: https://wa.me/212676431100 (usually within a few hours during business hours)
- Phone: +212 676-43-11-00